FAQ

FAQ

How can I use OnePoundDD.com?

Simply create an obligation free account with a valid email address and once in the member’s area you will be able to sign up to a £1 a month Direct Debit scheme.

 

Who is OnePoundDD.com for?

Anyone who struggles to meet the Direct Debit requirements of their bank account to receive a higher interest rate.

 

Why should I use OnePoundDD.com?

We are the only easily accessible £1 a month Direct Debit payment provider aiming to help savers provide an ideal medium between achieving good returns on their savings and donating to charity.

 

How many Direct Debits can I set up?

There is no limit to how many Direct Debits can be set up.

Can I use OnePoundDD.com to set up Direct Debits on more than one current account?

Yes, you can use our service on as many different bank accounts as you need. In fact, depending on how much you have saved the more you set up the more you can you can earn in interest!

Will having more than one current account affect my credit rating?

No, current accounts only handle your own money. Just be sure to have enough in each account at any one time so that you never fall into your overdraft.

 

Will setting up a/more than one Direct Debit affect my credit rating?

No, signing up for a Direct Debit does not adversely effect your credit rating as long as no payments are rejected by your bank because you have insufficient funds. In fact, regular payments paid in full can help improve it – see Barclays’ advice for more information.

 

How do I cancel a Direct Debit?

If you decide payments are no longer necessary simply cancel the Direct Debit with your bank. There is no re-joining/cancellation fee.

 

Is payment safe?

Yes, payments are handled by GoCardless who are authorised by the Financial Conduct Authority. All payments are protected by the Direct Debit Guarantee. Find out more on our Security page.

 

What is the Direct Debit Guarantee?

The Direct Debit Guarantee protects customers paying by Direct Debit in the unusual event that there is a payment error and entitles them to a full immediate refund. Find out more on our Security page.

 

How do you protect my data?

All sensitive information is not stored by us but by our payment provider GoCardless, who use military grade encryption. Find out more on our Security page.

 

When is payment taken?

Members can choose between plans taking payment on the 1st, 10th or 20th of each month.

 

What appears on my bank account?

All references will be under GoCardless’s name but contain “ONEPOUNDDD” in the reference.

 

Can I use OnePoundDD.com on my tablet/mobile?

Yes, all our websites/payment pages are tablet and mobile compatible.

 


Contact Us

Feel free to contact us if you have any questions